We make every effort to fulfill orders within one business day, but there are times this isn't possible. Some items may only be in-stock at a store location and must be transferred back to the fulfillment center for processing. Also, some items may require customization which will necessitate additional processing time. This can take 2-3 days.
Shipping times for your chosen shipping service can only apply to the time in-transit, once the order has been turned over to the carrier.
For questions please email us at firstname.lastname@example.org.